Customer care standards

Our customer care standards

We prioritise putting our customers first. We make the promise to put your needs at the heart of everything we do, and to treat people fairly and without bias.

Our customer care strategy details how we make these commitments a reality.

Customer care is a council-wide priority. While we have a dedicated customer services team, which acts as the front face of the council for visitors and callers, customer care is embedded in our culture as a whole.

Our customer care standards clearly outline what you can expect from your experience with us – be that in person, over the phone or online.